8 Soft Skills Leaders Can’t Ignore In The Age Of AI

Corinna Hagen
8 min readJul 9, 2023

What sets apart a good leader from a great leader? Is it just their technical skills or is there more to it? I’d argue that leadership involves several components and so-called “soft” skills like empathy or adaptability play a vital role in leadership success. Soft skills may not be quantifiable, but they are just as important as technical skills in your toolkit.

In today’s workplace, where people skills get more attention, a leader without soft skills is like a ship without a rudder.

Leadership skills, such as inspiring and motivating others, setting goals, and providing direction, will continue to be in high demand. As AI takes on more routine tasks, humans will need to step up as leaders, guiding teams towards success. (Andrea Zurini)

In this article, we’ll dive into which of these you will need to develop to enhance your leadership abilities, build strong relationships, and create an environment for success.

A leader without soft skills is like a ship without a rudder.

Soft skills are a set of personality traits, social finesse, and communication abilities that enable an individual to interact effectively and harmoniously with others. They include effective communication, teamwork, adaptability, problem-solving, leadership, time management, and empathy. They play an essential role in every aspect of life, from maintaining healthy relationships to advancing your career. Although often overlooked or downplayed, soft skills are crucial to success and should not be underestimated.

Soft & Hard Skills: A Balanced Approach

As a leader, the ability to effectively manage a team and achieve goals requires a balance of both soft and hard skills. Technical skills, such as proficiency in specific software, are essential for staying ahead of the competition in today’s fast-paced world. However, soft skills, such as communication and emotional intelligence, are equally important to motivate and inspire a team to work together effectively.

For example, a CEO who has excellent technical skills in finance and a great amount of strategic foresight must also possess strong communication skills to effectively…



Corinna Hagen

Founder of Zaradigm.com, an executive communication firm. I write about leadership and business communication 1 x month in the “Leading Choices” newsletter.